Terms and Conditions

Terms and Conditions

State Sales Tax Exemption

If your state allows exemption from state sales taxes, please email a copy of your sales tax exemption certificate to [email protected]. Otherwise, we are required by law to bill you for sales tax. In addition, upon expiration of your state sales tax exemption certificate, we will request an updated certificate for our files.

Minimum Order Charge and Quantity Discounts

Some suppliers with whom we have negotiated discounts may impose a minimum order charge for orders that do not meet a certain quantity threshold . We will inform you if minimum order charges apply.

Lead Times and Delivery Times

Lead time and delivery time varies depending on type of product, the supplier, and transit time. Items in stock at our supplier locations (e.g., non-custom orders) should be fulfilled within 24 to 48 hours and should ship shortly thereafter. Special orders placed directly with manufacturers may take longer depending on their lead time. Our Sales & Service Team will indicate the normal delivery period at the time you place your order. If inventory is backordered our team will do its best to inform you of the delay and offer any substitutions.


Shipments of available merchandise will always be made from our supplier’s closest distribution center to you, thereby minimizing delivery time and costs, if applicable.


If you are dissatisfied with your purchase, please contact our Sales & Service Team as soon as possible to obtain the necessary return authorizations. With proper Return Authorization, products that can be returned must be returned in original packaging and within 30 days of receipt. We cannot accept returns without original packaging. With Damaged Items, please notify our Sales and Service Team within 24-48 hours of receipt and provide images of the damaged items.

Charges on Cancellations or Returns of Custom Orders

Depending on the category of goods being returned a re-stocking fee of up to 25% of total item cost, plus return freight may be charged.

Payment Terms

Payment is expected within 30 days of invoice date. Late charges of 1% of the invoice will be charged for all accounts over 30 days past due.

Placing an Order
Web Orders:
Online ordering available 24/7 via Once orders are received, a Sales Order Confirmation will be sent within 24 hours to the customer’s email. Web orders made over the weekend, or during holidays, will not be confirmed until the following business day and subject to the 24-hour window.

Phone Orders:
Please call our toll-free number – 800.237.4125 to place an order. Our friendly Sales & Service Team is available to assist you Monday through Friday, 9am to 5pm EST.
Bids and Quotes

Special bid pricing is available for large quantity orders or construction / renovation projects. We will work with our suppliers to obtain better pricing on orders of significant size.

Color Samples

Colors shown on our website are as accurate as possible. If exact color match is necessary, please request an actual color sample by emailing [email protected] or calling our toll-free number.


Prices are subject to change without notice. Since we are not the direct supplier of the products, it is impossible for us to guarantee that there will be no discrepancies or changes. We cannot be responsible for typographical errors. In the event of a price or description discrepancy online, we will communicate the difference during the order confirmation process .

Delivery Charges

Many of our suppliers offer free delivery depending on the size of your order. However, some suppliers charge for delivery. If applicable, our customer service staff will be happy to quote delivery costs prior to placing your order. Delivery options will be explained to you at the time you place your order.

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