Why do you need detailed delivery instructions?
Delivery instructions are required for all furniture deliveries, even those that may go Parcel (UPS or FedEx). When requested, please provide the contact information as follows, including a mobile phone number:
- Delivery Contact Name
- Delivery Contact Mobile Number
- Ideal Delivery Days, noting restricted dates, days, and hours
What is the difference between Tailgate and Liftgate Delivery?
Inside Delivery and Installation are other Furniture Delivery Services available to customers on a quote basis. Inside Delivery is an extra fee the freight carrier charges to bring the product just inside the closest entry door. The customer then takes ownership of the product at that point and is responsible for moving product to the final, intended location, assembling product, and disposing of waste.
Installation includes delivery, offloading to the intended room, assembly of product, and disposal of all waste, usually by a third-party installation firm. The charge for Installation can be extensive and sometimes involves shipment directly to the installer first so they can stage and assemble product in their own warehouse, then transport everything for set up at the customer site. Installation is usually requested for large Furniture orders, or by customers who do not have the staff or volunteers to assist with a large order.
What are “LTL”, Less than Truckload, Deliveries?
It is highly recommended that the Customer Contact be present at the time of delivery to inspect and sign for the shipment. If no one is available to accept the delivery, the driver may leave the shipment at the first accessible area outside the building.
On the day of delivery, it is the sole responsibility of the customer to fully inspect the shipment for potential damage caused during transit. Please ensure that all pieces are accounted for and inspect all sides of the boxes or crates for anything out of the ordinary.
What happens when my order includes damaged products?
Failure to note damages on the delivery receipt will release the trucking company of liability, so it is very important to make the proper notations on the delivery receipt and/or BOL. Please take photos of all damage, including the condition of the exterior packaging, as well as any resulting damage to the actual item. Take a photo of the delivery paperwork and any receipts for your records.
How should I communicate damaged product to CPS?
Please alert CPS of damage immediately, by sending an email, with photos and a description of what is damaged, how many pieces are damaged, and any other details, to your CPS Account Manager. We are here to assist you and to help protect your purchase. Our suppliers are excellent partners and usually very responsive to damage claims. However, failure by the customer to notify CPS in a timely manner may release both the carrier and the manufacturer of any liability to remedy the situation. We want to be proactive in representing your claim and encourage you to communicate promptly.
What if I receive product that is damaged during Parcel delivery?
Some furniture items, depending on size, may ship Parcel, via common carrier like UPS or FedEx. Parcel deliveries do not require an appointment or signature upon receipt. Occasionally, damage may occur and it is important to notify CPS immediately of any issues. It can be very difficult to receive any damage remedy from the parcel carriers, therefore, the supplier absorbs much of the damage costs. It is critical to document any damage with photos of the original packaging and the actual damaged product. Supplier reporting requirements are strict. All damages via Parcel should be reported to CPS within 24-48 hours of receipt.
What is the CPS Marketplace?
The CPS Marketplace is our ordering hub for select retail suppliers – Staples, School Specialty, School Health, US Games – where our customers are able to pass through our website and order directly from the supplier, but with CPS benefits. It’s important that customers access these supplier partners through our CPS website, and through the CPS Marketplace. Going through CPS guarantees that you will receive our discounted, contract pricing and negotiated shipping, and also take advantage of buying on your CPS account with Net 30 terms.
Where is the CPS Marketplace?
The Marketplace can be accessed several ways on our website
- Via our HomePage, you’ll see “CPS Marketplace” listed on the Main Menu Bar, next to All Products. Simply click to access the Marketplace landing page.
- Via the Main Menu Navigation, you’ll see the retail partner logos on the drop-down menu and you can click on a specific logo to access the desired partner website.
- Via scrolling down our CPS HomePage, you will see the CPS Marketplace and our supplier logos listed. Simply click the specific logo to access the desired partner website.
How do I order from the CPS Marketplace?
To order from the CPS Marketplace, you must be logged in. If you are an existing customer, simply login when prompted, then select the specific logo to access the desired partner website.
If you are currently not a customer, you’ll be prompted to register. Again, simply complete the required information regarding your institution affiliation, create a logon (using your email) and a password that is 9 characters in length and uses 1 Upper Case, 1 Lower Case and 1 Number.
Once you are registered and logged in, you are ready to proceed to the desired partner website for shopping. As an example, once logged in, select the logo to access the desired partners website – in this instance, Staples. You’ll travel out to the Staples Advantage site, where you can start ordering. Staples recognizes your customer contact information and your CPS affiliation. Select your items and add to the Staples Cart. When ready to checkout, review your cart and click Submit Order.
A submitted order takes you back to the CPS Marketplace Shopping Cart, where you will check out. You may confirm or edit your quantities and items here. Click Checkout to continue the process. You’ll then confirm your Shipping and Billing Address, and you may add a Requested Delivery Date. You MUST add a PO Number, under the Payment box. The PO Number can be a legitimate PO from your organization, if required, however, it can also be your name, today’s date, or a made-up number. Once your information is complete, you may click Place Order to process an order. You’ll receive an Order Confirmation number. Alternatively, if you have an established Approval Workflow within your organization, you may click Save Requisition, which files your order under Requisitions, for later review and approval.
Why is the only payment option “On Account?
We do not take credit cards on our website or over the phone. All payment is “On Account” via an invoice from Catholic Purchasing Services. One of the benefits of working with Catholic Purchasing is that we do not require any up-front payment and we provide Net 30 Terms. We will email an invoice to you when your order has started to ship. From that ship time, you have 30 days until your invoice is due and payment is due to CPS.
How will I receive an Invoice?
Statements are mailed for invoices over 60 days old. Statements can also be emailed.
How can I pay my invoices?
Currently, checks are the only form of payment being processed. ACH payments from your bank to ours is available (if you are using ACH). We also accept payments through Bill.com. Usually, the customer creates an account with Bill.com, sends an invitation to [email protected] and then CPS will accept that invitation so payments can be transferred.
Are there any penalties for late payment?
A 1% finance charged is calculated for invoices over 60 days old on the outstanding balance.
How can I pay using EANS and ESSR funds?
Your organization registers and submits an invoice to EANS or ESSR within your state. Catholic Purchasing Services is registered with Sam.gov and multiple individual states as a qualified vendor. If you cannot locate Catholic Purchasing Services in the vendor search, contact CPS at 800.237.4125 x 530 so we may investigate.