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Frequently Asked Questions

HELPFUL INFORMATION & HOW-TO-VIDEOS

ACCOUNT REGISTRATION

Is there a Membership Fee?

Catholic Purchasing does not charge any membership fees. We are a b2b website for non-profit religious and educational institutions.

Do I need to register for an account?

Yes, we do require registration for several reasons:

  1. To verify that you are a non-profit religious or educational institution.
  2. To collect the necessary information to bill you properly; CPS is invoice-only and offers Net 30 terms.
  3. To verify your sales tax status; we require a tax-exempt certificate to remove state sales tax from your invoices.
  4. To ensure a seamless return visit, we ask that you create an account using your email and password of your choice; it is also recommended that you BOOKMARK CPS for easier access.
How do I register for an account?

In the upper right corner of the CPS home page you’ll find clickable words Log In/Register, which will take you to the registration page. Please complete the required fields on the form and create a password. Once you’ve completed registration you are ready to purchase from our entire website, including the CPS Marketplace, our ordering portal for partner sites like Staples, ODP, School Specialty, School Health. Lakeshore Learning, US Games, B&H Photo, Regency Supply (electrical), CPS Jan-San, and Slabbinck.

What are the password requirements?

Passwords must be a minimum of 9 characters in length and must include at least 1 Upper Case, 1 Lower Case, and 1 Number.

How do I verify tax-exempt status?

Please email your tax-exempt certificate to [email protected]. Once we apply the tax-exempt status to your organization, any new purchaser who registers from the same organization will not need to verify status, or send a certificate.

Do you store payment information?

We do not store any financial payment information on our website or within our ERP. We currently do not take credit cards. We do offer payment via check, ACH, Bill.com, and Venmo for Business. Besides check, the other formats utilize secure 3rd party platforms for payment and CPS is not viewing or storing any sensitive data. We only hold name, email address, physical address, and phone number in our ERP.

Do you sell customer email lists?

We will never sell your email information. We are very careful with our customer data and upon occasion will only share this information with our partners/suppliers.

ORDERING INFORMATION

How do I order from the CPS website?

Ordering directly from our regular (non-CPS Marketplace suppliers) is easy. Once you’ve registered/logged in, simply search for products, under the ALL PRODUCTS option on the main navigation bar. Then, select what you’d like to purchase, and add those items to your Shopping Cart. Once you’re ready to check out, click on the Shopping Cart and follow the directions to complete your transaction.

How do I know my direct Web Order was successfully submitted?

You will receive two confirmations of your order. First, a web order confirmation will be sent to the ordering email within minutes of completing the transaction on the direct CPS website. Second, you will receive a Sales Order Confirmation once our Customer Service team has had a chance to review and finalize the original web order. This second confirmation will also be sent to the email provided at the time of order.

Please check your Spam folder in case you do not see confirmation emails in your Inbox.

What if I can’t find what I want on your direct website?

If you can’t find what you’re looking for, please call us! We carry thousands of skus on our website, usually the most popular SKUs from each supplier. However, it’s just not possible to carry every SKU offered. We can usually find just about anything you’re looking to procure. Either call us at 800.237.4125 or email us at [email protected].

What’s the difference between the direct website and CPS Marketplace?

Our direct website features products we directly procure and re-sell from our world-class partner network. These product categories include: School, Church, Office, Commercial/Residential and Outdoor Furniture; Church Supplies, Classroom Supplies like Boards, Laminators, Room Dividers, and Technology; Facility Products, like Flooring, Staging, Recycling, Cooling/Heating, Vacuums, Flags.

The CPS Marketplace is a portal to access our discounted, contract pricing from our retail suppliers by shopping on their sites directly.

What if I have a problem during my transaction?

Again, please call us with any issues or questions. If you call CPS during business hours, we can usually resolve any issues right then and there. We are available Monday through Friday, 9am-5pm ET. Please call 800.237.4125 for assistance.

CPS MARKETPLACE

What is the CPS Marketplace?

The CPS Marketplace is our ordering hub for select retail suppliers – B&H Photo/Video, ODP, Regency Supply, School Specialty, School Health, Slabbinck, US Games – where our customers are able to pass through our website and order directly from the supplier, but with CPS discounted pricing and invoicing. It’s important that customers access these supplier partners through our CPS website, and through the CPS Marketplace. Going through CPS guarantees that you will receive our discounted, contract pricing and negotiated shipping, and also take advantage of buying on your CPS account with Net 30 terms.

Where is the CPS Marketplace?

The Marketplace can be accessed several ways on our website

  1. Via our HomePage, you’ll see “CPS Marketplace” listed on the Main Menu Bar, next to All Products. Simply click to access the Marketplace landing page.
  2. Via the Main Menu Navigation, you’ll see the retail partner logos on the drop-down menu and you can click on a specific logo to access the desired partner website.
  3. Via scrolling down our CPS HomePage, you will see the CPS Marketplace and our supplier logos listed. Simply click the specific logo to access the desired partner website.
How do I order from the CPS Marketplace?

To order from the CPS Marketplace, you must be registered and logged in. If you are an existing customer, simply login when prompted, then select the specific logo to access the desired partner website.

If you are NOT a customer, you’ll be prompted to register. Again, simply complete the required information regarding your institution affiliation, create a logon (using your email) and a password that is 9 characters in length and uses 1 Upper Case, 1 Lower Case and 1 Number.

Once you are registered and logged in, you are ready to proceed to the desired partner website for shopping. As an example, once logged in, select the logo to access the desired partners website – in this instance, Staples. You’ll travel out to the Staples Advantage site, where you can start ordering. Staples recognizes your customer contact information and your CPS affiliation. Select your items and add to the Staples Cart. When ready to checkout, review your cart and click Submit Order.

A submitted order takes you back to the CPS Marketplace Shopping Cart, where you will check out. You may confirm or edit your quantities and items here. Click Checkout to continue the process. You’ll then confirm your Shipping and Billing Address, and you may add a Requested Delivery Date. You MUST add a PO Number, under the Payment box. The PO Number can be a legitimate PO from your organization, if required, however, it can also be your name, today’s date, or a made-up number. Once your information is complete, you may click Place Order to process an order. You’ll receive an Order Confirmation number. Alternatively, if you have an established Approval Workflow within your organization, you may click Save Requisition, which files your order under Requisitions, for later review and approval.

BUSINESS SOLUTIONS

Why is the only payment option “On Account?

We do not take credit cards on our website or over the phone. All payment is “On Account” via an invoice from Catholic Purchasing Services. One of the benefits of working with Catholic Purchasing is that we do not require any up-front payment and we provide Net 30 Terms. We will email an invoice to you when your order has started to ship. From that ship time, you have 30 days until your invoice is due and payment is due to CPS.

How will I receive an Invoice?
Invoices will be emailed to you upon the date your order starts to ship. Please be sure to “whitelist”, or identify incoming CPS emails as safe contacts, so that our order information, invoices, statements, and updates will reach your Inbox in a timely manner.  If you need an invoice to be sent to the accounting department or business manager, we can add that email also to your account.

Statements are mailed for invoices over 60 days old.  Statements can also be emailed.
How can I pay my invoices?

Currently, checks are the only form of payment being processed.  ACH payments from your bank to ours is available (if you are using ACH).  We also accept payments through Bill.com.  Usually, the customer creates an account with Bill.com, sends an invitation to [email protected] and then CPS will accept that invitation so payments can be transferred.

Are there any penalties for late payment?

A 1% finance charged is calculated for invoices over 60 days old on the outstanding balance.

How can I pay using EANS and ESSR funds?

Your organization registers and submits an invoice to EANS or ESSR within your state.  Catholic Purchasing Services is registered with Sam.gov and multiple individual states as a qualified vendor.  If you cannot locate Catholic Purchasing Services in the vendor search, contact CPS at 800.237.4125 x 530 so we may investigate.

ORDERING INFORMATION

How do I order from the CPS website?

Ordering directly from our regular (non-CPS Marketplace suppliers) is easy. Once you’ve registered/logged in, simply search for products, under the ALL PRODUCTS option on the main navigation bar. Then, select what you’d like to purchase, and add those items to your Shopping Cart. Once you’re ready to check out, click on the Shopping Cart and follow the directions to complete your transaction.

How do I know my direct Web Order was successfully submitted?

You will receive two confirmations of your order. First, a web order confirmation will be sent to the ordering email within minutes of completing the transaction on the direct CPS website. Second, you will receive a Sales Order Confirmation once our Customer Service team has had a chance to review and finalize the original web order. This second confirmation will also be sent to the email provided at the time of order.

Please check your Spam folder in case you do not see confirmation emails in your Inbox.

What if I can’t find what I want on your direct website?

If you can’t find what you’re looking for, please call us! We carry thousands of skus on our website, usually the most popular SKUs from each supplier. However, it’s just not possible to carry every SKU offered. We can usually find just about anything you’re looking to procure. Either call us at 800.237.4125 or email us at [email protected].

What’s the difference between the direct website and CPS Marketplace?

Our direct website features products we directly procure and re-sell from our world-class partner network. These product categories include: School, Church, Office, Commercial/Residential and Outdoor Furniture; Church Supplies, Classroom Supplies like Boards, Laminators, Room Dividers, and Technology; Facility Products, like Flooring, Staging, Recycling, Cooling/Heating, Vacuums, Flags.

The CPS Marketplace is a portal to access our discounted, contract pricing from our retail suppliers by shopping on their sites directly.

What if I have a problem during my transaction?

Again, please call us with any issues or questions. If you call CPS during business hours, we can usually resolve any issues right then and there. We are available Monday through Friday, 9am-5pm ET. Please call 800.237.4125 for assistance.

Thank You for Ordering

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